IS DEDICATED VIRTUAL CAYMAN NUMBER?
of our plans include a dedicated virtual telephone number.
This is a unique phone number assigned to your company upon
activation of your account. You can use this phone number on
your business cards and fliers as this will be the main point
of contact for your company.
DOES VIRTUAL OFFICE CAYMAN ™ ANSWERING SERVICE WORK?
Office Cayman has off-site Assistants who are on hand to help
with your customer care needs. We ensure that all calls are
answered in a professional and courteous manner in your
company name. Gathering the information you require from the
caller. Assisting each caller with personalized information
about your Company, Products and services. We do everything
you'd expect an in house staff member to do ,except we are
off-site. Delivering you each message via email.
DO YOU IDENTIFY EACH COMPANY CALLS?
state of the art centers are powered by Cisco Call Manager
Systems that speaks directly with our CRM platform. Once an
incoming call is initiated, the name of your company is
displayed on our Cisco 7960 ,7970 series IP Phones along with
your calling script on the computer screen of the Virtual
Assistance. All your information is just a click away and can
be accessed in a matter of seconds, ensuring that information
is provided accurately and in a timely manner to each caller.
DO I CANCEL?
can cancel at any time by providing in writing by letter or
via email thirty days notice.
WILL I BE CHARGED?
upon signing up, and then every month, or year, depending on
the plan you chose.
ARE YOUR VIRTUAL ASSISTANT LOCATED?
Virtual Assistant heroes are located in the Cayman Islands
,Jamaica and Grenada ,all locations are connected via high
speed fiber optics network that seamlessly integrate all
I PORT MY EXISTING NUMBER FROM AT&T OR ANY CARRIER?
worries! You can port your number from any US carrier to
Virtual Office Cayman. Tips for Porting your number to Virtual
Office Cayman Before you transfer your number, know these
important tips: Don't cancel your existing service! Contact
your service provider so you know what charges may apply.
You'll need to pay any outstanding balances. You may also have
to pay an early termination fee. Although we don't charge a
number transfer fee, we may charge an activation fee for each
new line of service.
IS THE CALL TRANSFER FEATURE?
a call comes in that meets your requirements to be patched,
our Virtual Assistant Representatives will take the caller’s
name and a phone number or any other information if desired
,then politely place your client on hold. They will then call
you on a separate line, and transfer the call once you’ve
answered and confirmed that you are available.
IS AFTER HOURS VOICE-MAIL TO EMAIL SERVICES?
outside your regular business hours are sent to a customized
voice-mail box. Voice messages left are e-mailed to you via a
.wave file. This eliminates the need to check your messages by
phone and allows you to track and save your messages on your
smart-phone or computer.
IS CORPORATE BUSINESS ADDRESS
your local business presence even more Use our mailing address
on you business cards, fliers and corporate correspondences.
CAN I PAY?
accept Visa, MasterCard, American Express, Discover cards and
LONG ARE YOUR CONTRACTS?
Office Cayman plans vary from month-to-month or yearly
payments. Upgrade, switch, or cancel your plan at any time.