Customers want great service - they want an immediate response from a live courteous customer care agent that is well informed. Deliver on these expectations with Virtual Office Jamaica inbound contact center from start to finish.  Our unique value comes from the fact that we only hire service representatives who understand your customer needs,ensuring that each client query is handled and escalated to the relevant personnel in a timely manner. Our contact center is your customer's first point of contact,we have designed our system to support on demand scalability allowing you to add agents an capacity in a matter of hours.

Our ability to answer customer calls quickly, with a minimum hold time, answering customer's questions accurately and knowing your company products and services is our passion, partnering with Virtual Office Jamaica inbound contact services is a step in the right direction that can improve care and produce more revenue.

INBOUND Contact center features

  • Agent Scripting
  • Technical Support Services
  • Seminar Reservation
  • Direct Responses
  • Priority Call Routing
  • Call Queuing
  • Web Access to all messages
  • Survey
  • Scalable agent service
  • Any other events / services that requires calls to be answered
  • Sales Processing
  • Business to Business Sales
  • Appointment scheduling
  • Help Desk support
  • Emergency response service
  • Providing General Information
  • Call Patching
  • Dealer locator services
  • Per Call / Per Hour billing
  • IT Support Services

For more information please contact us by sending an email to or call 345-749-8391846-7655